CLIENT VOICES
What it's like to work with us and where we add the most value.
Anthony Ainsworth
Chief Operating Officer
npower
Partnering with planaria.black has made a demonstrable difference to our business in an incredibly short time frame.
The team rapidly immersed themselves and understood the future trajectory of our category, and balanced this with outside-in thinking to create genuinely differentiated, innovative solutions.
They've been a catalyst for SLT engagement, and we have all enjoyed their constructively provocative and challenging approach. Their vision has accelerated our viewpoint and desire to move forward at pace. Aided by an actionable transformation roadmap.
One of the best investments we made last year.
Kai Grunwald
Chief Operating Officer
RBS International
If you want AI-generated powerpoint decks, smooth-talking partners and a set of corporate buzzwords that leave you sitting with the same problems you started with, go to one of the traditional consultancies or agencies.
If you want a personal touch, tangible insight, expert stakeholder management and stimulus that actually helps you move forward, then work with planaria.black. They understood our complex market quickly, we could trust them to work directly with our customers, and they took the time to build a genuine relationship with us.
They are also really fun to work with and bring calm energy to every engagement.
Will Gill
Chief Product Officer
Corpay
It's rare to find an agency that you can trust so completely to understand your business and your team as thoroughly as planaria.black.
Working with Andrew and Paul is an absolute pleasure. They are extremely good listeners, they are able to integrate themselves into any part of the team, and they take feedback and direction swiftly and easily. But far from just listening, they are also excellent at getting us to challenge our beliefs and think of new ways of thinking about our business.
I'd recommend planaria.black to any business who wants a serious thought partner, innovative ideas and a fresh perspective on their strategy.
Andrew Horton
Exec Board Director
British Council
Complex markets and organisations are not a problem for this team to negotiate.
They excel at stakeholder engagement, are avid listeners, and will always engage with your team to the max. They are good fun to work with and took both feedback and challenges positively.
planaria.black’s involvement in our digital enablement strategy accelerated our journey to digital transformation.
Their perceptive observations meant that we were challenged to justify our thinking which led to a true customer-centric focus.
Simon Harrow
Chief Operating Officer
IGO4
Their innovative and creative approach to problem-solving is world-class, and we have been consistently impressed by their ability to think outside the box and produce customer-centric propositions to even the most complex challenges.
What sets them apart is their incredible ability to combine strategic vision, empathy, and deep expertise.
They engage with genuine humility, a collaborative nature, and an optimistic outlook. They go above and beyond to ensure that we are happy with the results and are incredibly responsive and attentive, no matter how time-pressured.
Sajedah Rustom
CEO AJW Technique
AJW Aviation
If you’re looking for an experienced partner to support a strategic assessment of a business or product/ service solution, look no further. Complex markets, competing challenges, and buying dynamics were easily understood.
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A comprehensive feasibility analysis was undertaken evaluating the business case, market entry options, competitive landscape, customer dynamics, Target Operating Model, and go-to-market considerations.
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All were delivered within a tight timescale and presented effectively to the Board.
Pardeep Duggal
Head of Digital
E.ON
Andrew works epically fast without losing the detail.
He challenges the status quo by bringing fresh insight and customer experience benchmarking. There’s always a clear direction supported by robust evidence using proven methodologies.
If you’re looking for capable, energetic, and outcome-driven partner, Andrew is a great choice.
Priyesh Ranmal
Head of Digital Experience
Natwest
I worked with Paul for several years across transformation strategies and innovation projects for the bank’s SME business.
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Strategic in thought, rapid in action, he helped galvanise our teams around single-minded visions and drove evidence-based proposition design and product innovations.
He brings an invaluable balance between a consultative mindset and getting stuff done to drive business growth.
Mark Beesly
Head of Digital & CX
Jaguar
A unique approach to insights, innovative frameworks and game-changing strategy is what the team brought to our recent CX collaboration.
Happy to challenge and be challenged.
They delivered a genuine depth of original thinking, and vision for our customer app, at a surprising pace.